Privacy Policy
Welcome to Natural Energy Stones. Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and disclose your information when you visit our website, purchase products, or interact with our services.
1. Information We Collect
We may collect the following information:
Personal Information
- Name
- Email Address
- Phone Number
- Billing and Shipping Address
- Payment Information (processed securely through third-party payment gateways)
Non-Personal Information
- Browser type and device information
- IP address
- Website usage data
- Cookies and analytics information
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer support
- Send order confirmations and updates
- Improve our website and services
- Respond to inquiries and requests
- Prevent fraud and unauthorized transactions
- Send promotional offers and newsletters (with your consent)
3. Payment Security
Natural Energy Stones does not store your complete payment card details. Payments are securely processed through trusted third-party payment gateways that comply with industry security standards.
4. Cookies
Our website uses cookies to:
- Enhance user experience
- Remember customer preferences
- Analyze website traffic
- Improve website performance
You may disable cookies through your browser settings; however, some website features may not function properly.
5. Information Sharing
We do not sell, rent, or trade your personal information. We may share information only with:
- Payment processing partners
- Shipping and logistics providers
- Legal authorities when required by law
- Service providers assisting in website operations
6. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, misuse, disclosure, or alteration. However, no internet transmission can be guaranteed to be completely secure.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
8. Your Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your data where legally permissible
- Opt out of promotional communications
To exercise these rights, contact us using the details below.
9. Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children.
10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated effective date.
By using our website, you consent to the terms outlined in this Privacy Policy.