1. Processing & Delivery Timelines

We know you are eager to receive your natural stones. Here is what you can expect:

• Order Processing: All orders are securely packed and dispatched within 1 to 2 business days (excluding Sundays and public holidays).
• Estimated Delivery Time: Once dispatched, standard delivery across India takes approximately 3 to 7 business days, depending on your exact location and pin code serviceability.
• Order Tracking: As soon as your order is shipped, you will receive a tracking link via email and WhatsApp so you can monitor your package’s journey.

2. Shipping Charges

We believe in transparent pricing with no hidden surprises:

• Shipping charges, if applicable, will be clearly calculated and displayed at checkout before you complete your payment.
• We may offer free shipping promotions from time to time—be sure to check the announcement bar on our homepage!

3. Shipping Data Privacy & Compliance

To successfully deliver your orders, we must collect and share specific data. We ensure this process complies with the Indian Information Technology Act, 2000 (IT Act).

How Your Data is Handled for Delivery:

• Data Collected: We collect your Name, Email, Phone Number, and complete Delivery Location/Address to fulfill your order.
• Third-Party Sharing: Your shipping details are shared only with our trusted courier partners strictly for delivery purposes.
• Analytics & Tracking: We use tools like Google Analytics and Facebook Pixel to improve user experience, but your sensitive payment information (processed via Razorpay/Stripe) is encrypted and never stored on our servers.

4. Delivery Issues & Support

If you face any issues such as a delayed delivery, a damaged package, or a missing item, please contact us immediately. Note that standard unboxing video guidelines may apply for damage claims to process your resolution smoothly.

5. Contact Information

For any queries regarding your shipment, tracking, or delivery, please reach out to us: