1. Cancellation Policy

We process orders quickly to ensure timely delivery of your natural stones. If you need to cancel your order, please note the following:

• Before Dispatch: You can cancel your order for a full refund at any time before it has been dispatched from our facility.
• After Dispatch: Once the order has been handed over to our shipping partners, standard cancellation is no longer possible. However, you can utilize our 3-day return policy once the item is delivered.
• To request a cancellation, immediately message us on WhatsApp or call us at +91 9773609198.

2. Privacy & Data Collection

At Natural Energy Stones, we respect your privacy and are committed to protecting your personal data. We collect only the information necessary to provide you with a smooth shopping experience.

What Data Do We Collect?

• Personal Identification: Names, email addresses, and phone numbers.
• Location Data: Shipping and billing addresses to fulfill your orders.
• Payment Information: Securely processed payment details (we do not store your raw credit card data).
• Digital Footprint: Cookies, IP addresses, and browsing behavior to enhance website functionality.

3. Third-Party Tools & Analytics

To improve our website performance, market our products effectively, and process transactions securely, we use trusted third-party services:

• Analytics & Marketing: We utilize Google Analytics and Facebook Pixel to understand user behavior, optimize our website layout, and deliver relevant advertisements.
• Payment Gateways: We partner with secure payment gateways (such as Razorpay/Stripe) to process your transactions safely. Your payment data is encrypted and handled in strict compliance with financial regulations.

4. Legal Compliance (Indian IT Act)

Our data collection, storage, and processing practices are strictly designed to comply with the laws of India, specifically the Information Technology Act, 2000 (IT Act) and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

We ensure that your sensitive personal data is protected against unauthorized access, disclosure, or misuse.

5. Contact Information

If you have any questions about a return, cancellation, or how your data is handled, please reach out to our support team: