1. Introduction

Welcome to Natural Energy Stones (accessible via https://naturalenergystones.com/). By accessing or using our website, you agree to be bound by these Terms and Conditions. These terms govern your purchase of healing crystals, stones, and related products.

2. Data Collection & Privacy

Your privacy is paramount. We collect personal data including your name, email address, shipping address, and location to fulfill orders. We use cookies to enhance your browsing experience.

• Payment Info: We do not store credit card details. Payments are processed via secure third-party gateways (Razorpay/Stripe).
• Third-Party Tools: We use Google Analytics and Facebook Pixel to understand user behavior and improve our service.

3. Compliance (Indian IT Act)

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, we maintain reasonable security practices to protect your sensitive personal data.

4. Product Disclaimers

While we believe in the metaphysical properties of stones, our products are sold for holistic and decorative purposes. They are not a substitute for professional medical advice or treatment.

5. Shipping & Returns

Orders are typically processed within 2-4 business days. Returns are accepted if the product is damaged during transit, provided you notify us within 48 hours of delivery with photographic evidence.